CUSTOMER SUPPORT
Any questions? We are here to help
Privacy Policy
- DEFINITIONS & TERMS
For the purposes of this Policy, the following terms mean:
GirlsLoveTechno : is the commercial name of SC PM CREATIVE SOLUTIONS S.R.L. (hereinafter ‘GirlsLoveTechno ‘), headquartered in Timisoara, STR. STELELOR nr. 12, Timișoara, Jud. Timis has registration number in the Romanian Trade Register RC J35/2484/06.2023 , VAT number RO 48786485, as the owner and administrator of the Site and provider of GirlsLoveTechno Service, who owns and runs the Site and GirlsLoveTechno Service.
Site: the online platform hosted at https://girlslovetechno.events/ (GirlsLoveTechno.events) and any of its subdomains; and/or the web url owned by the Organizers with whom GirlsLoveTechno has a legal agreement.
GirlsLoveTechno Service (Services): set of functionalities and services made available by GirlsLoveTechno through the Site.
Organizer: a legal or physical person organizing events (musical, cultural, artistic, sports, conferences, exhibitions, etc.) to which access is based on a free or paid ticket.
Event: musical manifestation, cultural, sports, artistic, conference, exhibition, etc. open to the public, organized for relaxation, entertainment, leisure, cultural, scientific purposes, access to which is based on a ticket.
Account: the section of the Site consisting of an email address and a password that allows the User / Buyer to submit the Order and contains information about the Buyer’s User / Buyer and Buyer History on the Site (Orders, Tickets, etc.). The user is responsible and will ensure that all information entered in the creation of the Account is accurate, complete and up-to-date.
User: any natural person over the age of 16 or a legal person registered on the Site, who visits or accesses the Website or who wishes to use in any way or actually uses the GirlsLoveTechno Service or who by completing the account creation process, and has agreed to the site-specific clauses in the Terms and Conditions for Users section.
Buyer: Also named
Participant, may be any natural person over the age of 16 or any legal entity that makes an Account on the Site and performs an Order.
Order: An electronic document that acts as a form of communication between the Buyer / User and the Organizer through which the Buyer / User sends the Organizer through the Site its intention to purchase tickets from the Site.
Ticket: Unique alphanumeric code (barcode / QR) delivered and stored in electronic or printed form, which provides the holder with access to the event or services described by the Organizer.
GirlsLoveTechno Network: the ticket distribution network whose sale is mediated by GirlsLoveTechno and includes the Site and physical points of sale that can be modified by GirlsLoveTechno at its own discretion.
- GENERAL TERMS
GirlsLoveTechno is an online platform for the sale and purchase of tickets at Events. Whenever we use the term “Organizer” in this Policy, we refer to event organizers who use our Services to sell tickets and manage event access.
The components of the GirlsLoveTechno Service includes, but is not limited to, the software platform GirlsLoveTechno .io websites and their subdomains, the mobile apps available for iOS and Android.
For us, personal data protection is very important. That is why we are committed to paying more attention to the way we process your personal data (the “Data”).
This Privacy Policy is designed to provide you with complete information about how data processing is done by our company (“Us” or “GirlsLoveTechno “) when accessing and using the Site.
Non-acceptance of this Privacy Policy or of any of the provisions hereinafter entails the obligation for the User to cease using the Site. Further usage of the Site, of any page contained in it or of the GirlsLoveTechno Service represents the User’s full and unconditional acceptance of this Privacy Policy and any provisions of it.
3. WHO IS RESPONSIBLE FOR DATA PROCESSING AND WHO CAN YOU CONTACT?
PM CREATIVE SOLUTIONS S.R.L.
CIF 48402347
RC J35/2484/06.2023
TIMISOARA str. STELELOR nr. 12 bl. 17 sc. B ap. 15 jud. TIMIS
ROMANIA
e-mail: Info@girlslovetechno.events
4. WHAT DATA DO WE PROCESS?
4.1 All Users
When you interact with the GirlsLoveTechno platform, we may collect data. Sometimes we do this on our own behalf, and in other cases we will collect data on behalf of the Organizer who uses our Services to organize an event. This is an important distinction in terms of data protection, and will be explained in detail in Section 9, below.
Information you provide us: We process the data you provide voluntarily when you create a User account on our site and when you contact us to request information.
Information we collect automatically: We process certain technical data sent to us by your computer, device or browser through which you access the Services. The data we collect automatically includes the unique identifier associated with your device (e.g., IP address), statistics on how to use the Services, and data collected through cookies.
4.2 Organizers
Informations you provide us: To be able to provide you Services and to ensure the provision of payments, we will request information such as company name and registration details, bank account and contact details of the company’s legal representative (i.e., name, phone number, email), some of which may be considered personal data
Information from other sources: We may collect or receive personal data from third parties, such as websites, your bank, your payment processing partners, or credit agencies.
Information we collect automatically: We process certain technical data sent to us by your computer, device or browser through which you access the Services. The data we collect automatically includes the unique identifier associated with your device (e.g., IP address), statistics on how to use the Services, and data collected through cookies.
4.3 Users
We will collect your data, sometimes for our purposes, and in other cases on behalf of an Organizer (see section 9 below).
Information you provide us through the website: We will collect the necessary data to create a user account (i.e., name, surname, email, phone number).
Information we collect automatically: We will automatically collect data about your location (i.e., city, county, country).
In addition, Organizers can create event pages, which contain custom input fields, by which they can collect any other information they need to organize the events listed in our Services. GirlsLoveTechno does not have control over the registration process or the data collected by the Organizers. Data collected on behalf of the Organizers is made available to them in accordance with the “Who receives your data?” Section below.
Information from other sources: We may collect or receive data from third parties such as Organizers, other consumers, social media platforms, or other third parties whose applications are integrated into our website, your bank or our payment processing providers.
5. HOW DO WE USE YOUR DATA?
We collect and use your data in accordance with this Policy. We could use your data as follows:
5.1 Specific purpose
If you provide us with data for a particular purpose, we will use that data in connection with that purpose. For example, if you contact us by email, we will use the data you provide us to respond to requests using the address you contacted for that purpose.
5.2 Access and Usage
If you provide us with data to access our Services, we will use the data to give you access and analyze how you use the Services. For example, we use the data automatically collected (i.e., city, county, country) to give you the content on the website in the language used in your territory.
5.3 Internal administrative purposes
Your data may be used for internal administrative purposes, including improving the content, quality and functionality of the Services, understanding our Users, identifying and preventing fraud, implementing the Terms and Conditions, managing your account, and in general for the administration of the Services.
5.4 Marketing communications
In accordance with your marketing preferences, we may use your data to provide you with information about services or events that may be of interest to you and to publish content or advertisements within or outside of the Services. See the “Discard Electronic Communications” section below to learn how to express your marketing communications preferences.
5.5 Emails from Organizers
GirlsLoveTechno gives the Organizers the opportunity to contact the customers about their events, so you may receive emails from our system sent by the Organizers or by us on their behalf. When you purchase a Ticket within the Services, the Event Organizers of the event you participate in will have access to your name, surname and email address. However, Organizers may also import email addresses that they have obtained from third-party sources and may transmit communications through the Services to those addresses. We will deliver these communications on behalf of the Organizers. Organizers and not GirlsLoveTechno will be responsible for the transmission of those emails. See the section “Discarding Electronic Communications” to learn how to express your preferences about communications initiated by the Organizers.
5.6 Other purposes
We will not use your data for any other purpose. However, if we intend to use the data in ways incompatible with this Policy, you will be informed before or at the time of collection of the data, or we will obtain your consent to that effect after collection, but prior to the use of the data.
5.7 Aggregate data
In order to improve the Services, we may analyze the data collected to study the demographics, interests and behaviors of our users. These analyzes are made on aggregate data that can not lead to your identification, so they will not be considered personal data within the meaning of this Policy.
6. WHO RECEIVES YOUR DATA?
We do not sell your data to third parties and to marketing service providers.
The data will be processed and used only to the extent necessary for the purposes mentioned above. It may be necessary, on a case-by-case basis, to transfer the data to third parties in order to achieve those purposes.
However, there are circumstances in which we may make available, transfer or share your data with certain third parties without your being informed on each occasion, as will be explained below.
6.1 Selling the company, the Services or assets
As we grow, we can sell or buy companies and assets. In case of a sale, reorganization, merger, dissolution or other similar situation, your data could be part of the transferred assets. Any successor in title or buyer of GirlsLoveTechno will continue to be entitled to use your data or other information in accordance with this Policy.
6.2 Agents, consultants or service providers
If we authorize an authorized person, we will remain fully responsible for protecting your data. The persons authorized by us or other third parties will only receive your data if the data are required to provide the requested services. These can be, for example:
- payment service provider
- email service providers;
- the provider of data hosting and storage services;
- the provider of location services;
- billing program provider;
- providers of user behavior analysis services;
- advertising service providers;
- GirlsLoveTechno workflow management providers;
- suppliers of customer service.
6.3 Organizers
When you buy tickets at an event through the Services, the data you provide to us for this purpose will be made available to the Organizer of that event. We are not responsible for how the Organizers use your personal data. As a result, it is important to check the Organizers’ policies on data protection before providing your personal data to participate in the event.
6.4 Facebook, Google or other third parties
You can sign in to your GirlsLoveTechno account through third parties such as Facebook or Google, in which case we may collect, use, disclose, transfer or store information about your account registered with these entities in accordance with this Policy. For example, if you sign in via Facebook, we can store your username, email address, location, friends list, and profile picture to provide you with certain features within the Services, such as recommending events to which your friends will be attending .
6.5 Legal obligations
GirlsLoveTechno may legally be required to disclose your data if this is necessary to establish, exercise or defend our rights before the competent authorities.
7. HOW DO WE STORE YOUR DATA?
GirlsLoveTechno has taken all necessary measures to ensure that your data is protected against loss, theft, inappropriate or unauthorized use, and also accidental access, disclosure, alteration or destruction. However, no network, server, database or email transmission is completely secure or error-free. So please think carefully about the information you send us electronically before doing so.
8. HOW LONG DO WE STORE YOUR DATA?
We will keep your data as long as you are a registered User of the Services. You can close your account by contacting us at Info@girlslovetechno.events
However, we will retain your data to the extent required or permitted by law. For example, we will continue to process your data in accordance with the principle of minimization and purpose limitation if we are required by a legal provision (eg keeping documents, records and accounting records for a period of 5 or 10 years) or if we have a legitimate interest (eg for audit purposes, or when such information is required to conduct investigations or legal proceedings for a period of 3 years).
We will ensure the deletion of your data when the storage is no longer supported by any of the above mentioned processing grounds.
9. YOUR CHOICES
9.1 Cookies
Please see our Cookies Policy for more information.
9.2 Data limitation
You may browse our website without providing personal information (except for information that is automatically collected to the extent that it may be qualified as personal data under applicable law). If you choose not to provide us with the necessary data, you will not be able to benefit from our Services.
9.3 Discarding Electronic Communications
Marketing
In accordance with your preferences, we may send you messages about our Services or about Service events, as you have purchased a ticket through our Services. You may choose not to receive such communications by accessing the “I do not want to receive any more communications” link at the end of each message your received from We.
Communications initiated by the Organizers
Organizers can send emails through our systems to the addresses in their databases as well as to the users who participated in the events they organized in the past. Although these communications are transmitted through our system, GirlsLoveTechno does not determine their content or recipients. Organizers are required to use our email tools only in accordance with the applicable laws. GirlsLoveTechno will insert a link through which users refuse to receive communications from an Organizer at the end of each message.
Transaction related communications
Certain electronic communications from GirlsLoveTechno will take place as a result of your requests. For example, if you purchase a ticket, it will be sent to you by email, by GirlsLoveTechno on behalf of the Organizer. Regardless of your marketing communication options, you will always receive emails related to completed transactions. You can stop these communications by contacting us at Info@girlslovetechno.events, but we recommend that you do so only if you intend not to use the Services anymore.
10. EXCLUSIONS
10.1 Data you provide to third parties
This Policy does not apply to data you provide to other Service Users, including information you provide to Organizers through Event Pages or information you make public outside of the Services.
10.2 Links from third parties
This Policy is only applicable to Services. The services may contain links to other websites that are not operated or controlled by Us. This Policy does not apply to them. The presence of links on our site does not guarantee the verification by We of those websites. We suggest contacting directly the owners of such websites for more information about their data protection policies.
10.3 Minors’ data
Our services are not intended for minors. As a result, we do not consciously collect data from minors under the age of 16. If you are less than 16 years old, please do not submit personal data to us. If you have found out that a minor under 16 has provided us with personal data through the Services, please contact us at Info@girlslovetechno.events, and we will take all measures to delete the data from our systems.
10.4 Changes to the Policy
We will post a notice on our website whenever our Policy will be substantially modified.
11. GirlsLoveTechno – OPERATOR OR PROCESSOR?
Data protection legislation makes a distinction between data processing entities for their own purposes (“operators”) and those processing data on behalf of other organizations (“processors”). If you have any questions or complaints about how your data is used, it should always be directed to the relevant operator, as it is your primary responsibility for protecting your data.
Depending on your specific circumstances, GirlsLoveTechno may have the status of operator or processor with respect to your data.
For example, we will be operators of the data we collect when creating a User account on our website.
However, we will act as data processors on behalf of the Organizers with regard to the data you provide us with a purchase of a ticket through our Services (e.g., to send confirmation, process payments, etc.). In this case, GirlsLoveTechno does not decide what data to request through the registration forms nor is it responsible for the accuracy of the data provided. As a result, any question about your data or any request for the exercise of your rights under the applicable law will have to be addressed to the Organizer who is the operator and not GirlsLoveTechno .
12. WHAT ARE YOUR RIGHTS AND HOW CAN YOU USE THEM?
In accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have, under certain conditions, the following rights:
- To access the data: You can obtain information about processing your personal data and a copy of this personal data;
- To rectify the data: If you believe that your personal data is inaccurate or incomplete, you may request appropriate alteration of this personal data;
- To obtain data deletion: You may request deletion of your personal data to the extent required by law;
- Restrict processing: You may request that you restrict the processing of your personal data;
- To object to processing: You may oppose the processing of your personal data for reasons related to your particular situation. You have the absolute right to oppose the processing of your personal data for direct marketing purposes, which also includes profiling in relation to that direct marketing;
- Data portability: You have the right to request that the personal data you provide us be returned to you or, if possible, transferred to a third party.
Also, with respect to data processed under your consent, you have the right to withdraw your consent at any time, without affecting the legality of the previously processed processes by Us.
You may exercise your rights listed above by a written and dated request, sent by e-mail to Info@girlslovetechno.events
If you submit a request, the data contained therein will only be accessible to those persons who are authorized and involved in the settlement process.
Additional data may be necessary to determine your identity without changing the purpose of your initial data processing.
In addition to the above, you are also entitled to lodge a claim regarding the processing of your data with the National Authority for the Supervision of Personal Data Processing (ANSPDCP), B-dul. Gral. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336 Bucharest, tel. 0318,059,211.
If you have any questions regarding this Policy or the way we handle your data, please contact us by email at Info@girlslovetechno.eventPM CREATIVE SOLUTIONS S.R.L
The shipping costs of the products purchased on the www.girlslovetechno.events website are calculated and communicated to the Customer at the time of placing the order according to the specific criteria of the order (vweight, materials). Girls Love Technoestimates the cost of transportation based on internal indicators, and the Customer will expressly accept by placing the order the estimates for the cost of transportation and handling, regardless of the data that was the basis for determining this cost.
Girls Love Techno offers the delivery service to the front door of the home/property from the delivery address specified at the time of placing the order, as long as the characteristics/peculiarities of the Customer’s location allow the delivery to be carried out without violating the legal regulations on occupational safety.
The products ordered by the Customer will be delivered within the limit of the available stock, in a period usually between 1-5 working days from the moment we confirm the acceptance of the order, their shipment will be carried out through our partner transport company. In the event that the product may be delivered beyond the above-mentioned deadline, Girls Love Techno will immediately inform the Customer by email offering two options: The Customer may either cancel (in writing) the order/product, or accept the new proposed delivery deadline.
Since the legitimate commercial interests of the Client prevail for our company Girls Love Techno we have concluded agreements with the transport companies, through which we have requested them to guarantee the processing of personal data in accordance with the applicable legislation. However, the partner transport companies are solely responsible for the way they process personal data, which is why we recommend that you consult their policy regarding the processing of this information. When you have paid for the ordered product and subsequently refuse to proceed with its collection, the direct and indirect costs of transport will be borne by you to the extent that you do so without reasonable justification and intend to violate our legitimate trading interest.
“Withdrawal from the contract” refers to your legal right to withdraw from the order placed by making a return of goods in accordance with the provisions of Emergency Ordinance no. 34/2014 on consumer rights in distance contracts. You can benefit from this legal right if the following conditions are cumulatively met: The return can be made within 14 calendar days from the date you came into possession of the product ordered on the www.girlslovetechno.events website, without having to justify/motivate the withdrawal decision. In this case, please notify us of your return decision by sending an e-mail to Info@girlslovetechno.events or by phone at the number: 0034603353149.
If you wish to return a product to Girls Love Technofor any reason, you must follow our return procedures (outlined below) and send the product you received from us to us in accordance with those procedures.
Conditions for returning products: a) The article of clothing and/or accessory returned to Girls Love Technomust be accompanied by all original manufacturer’s tags. If the item of clothing you are returning also includes an accessory (eg a dress that includes a drawstring), please send them together as originally delivered. Both the products and the original packaging must be returned in the quality level at which they were received, without having sustained further damage or without being worn. Failure to comply with this condition will result in the refusal of the return on the part of SC Future Trip NFT SRL. b) The product ordered and which you wish to return must be packed in the same packaging in which you received it – including the protective foils (if any).
The product and packaging must be intact, undamaged, without signs of improper handling and without signs of wear of any kind. Failure to comply with this condition will result in the refusal of the return on the part of SC Future Trip NFT SRL c)
The invoice and accompanying documents (if any) must be placed in the packaging in which you received the product to be returned. Seal the package well.
The absence of the invoice or the accompanying documents from the returned package will lead to the refusal of the return. d) Delivery costs of merchandise returns are borne exclusively by the Customer. e) In order to return the products, please use exclusively the services of a fast courier company with the MANDATORY use of the “Parcel verification” option. USED PRODUCTS CANNOT BE RETURNED! The address to which the products purchased on www.girlslovetechno.events are returned is: SC PM CREATIVE SOLUTIONS S.R.L, STR. STELELOR nr. 12, Timișoara, jud. Timis, telephone+40 728 302 023
The restitution of the value of the products returned by you is made within a period of 14 calendar days from the date on which the products were actually returned to us.
The refund is made by transferring it directly to the account associated with your card, used when you paid for the order online, or an account specified by the customer for orders with payment on delivery. We inform you that parcels containing products in a different state than the one in which they were delivered will be refused, those whose return has not been notified in advance by an unequivocal declaration of withdrawal from the contract, as well as those containing products worn or damaged in any way either by you or during transport or as a result of improper packaging. In the event that you wish to exchange the product for another color/size, please contact us in advance by email at Info@girlslovetechno.events in which you will clearly specify the order number, your name and the product you want you want to exchange.
Any product exchange under these conditions can only be done once and only within the available stock and only if the price of the new product is at least equal to that of the product purchased and subject to the replacement procedure. Any positive price difference between the product subject to replacement and the replacement product will be borne by the Customer.
We inform you that even in the situation where you want to replace a product, you will have to fully comply with your obligations in case of returning the product you want to exchange – as these obligations are provided in this section. Upon receipt, the returned package will be checked by the representatives of SC Future Trip NFT SRL. to determine if it meets the conditions mentioned above, otherwise it will be refused.
We specify that the check of the returned parcel will be carried out in detail and will be documented by SC PM CREATIVE SOLUTIONS S.R.L, representatives and through photographic images.
Terms & Conditions
- General Terms
The terms and conditions for use of the Site (named ‘Terms and Conditions for Users’) determine the conditions under which any person can visit or access the website https://girlslovetechno.events/ / or any of their subdomains (hereinafter ‘Site’ and / or GirlsLoveTechno) or can use in any way the GirlsLoveTechno Service offered through the Site (named ‘GirlsLoveTechno Service’), and has a value of a legal agreement between SC PM CREATIVE SOLUTIONS S.R.L. (hereinafter ‘GirlsLoveTechno ‘), headquartered in Timisoara, STR. STELELOR nr. 12, Timișoara, Jud. Timis has registration number in the Romanian Trade Register RC J35/2484/06.2023 , VAT number RO 48786485, as the owner and administrator of the Site and provider of GirlsLoveTechno Service, who owns and runs the Site and GirlsLoveTechno Service, as the owner and administrator of the Site and provider of GirlsLoveTechno Service, an online platform for buying and selling tickets for events, and any person visiting or accessing the website or who wishes to use in any manner or actually use the GirlsLoveTechno Service (hereinafter ‘User’). The Cookies Policy and the Privacy Policy are an integral part of this set of Terms and Conditions for Users.
The Terms and Conditions for Users must be accepted before using the GirlsLoveTechno Service on https://girlslovetechno.events/ or any of their subdomains, owned and managed by SC PM CREATIVE SOLUTIONS S.R.L
The components of the GirlsLoveTechno Service includes, but is not limited to, the software platform GirlsLoveTechno.events for mobile, tablet and/or desktop, the https://girlslovetechno.events/ (GirlsLoveTechno.events) / https://girlslovetechno.events/ (GirlsLoveTechno.events) websites and their subdomains, the mobile apps available for iOS and Android.
Non-acceptance of these Terms and Conditions or of any of the provisions hereinafter entails the obligation for the User to cease using the Site. Further usage of the Site, of any page contained in it or of the GirlsLoveTechno Service represents the User’s full and unconditional acceptance of these Terms and Conditions and any provisions of it.
- Definitions & Terms
For the purposes of this agreement, the following terms mean:
GirlsLoveTechno : is the commercial name of SC PM CREATIVE SOLUTIONS S.R.L. (hereinafter ‘GirlsLoveTechno ‘), headquartered in Timisoara, STR. STELELOR nr. 12, Timișoara, Jud. Timis has registration number in the Romanian Trade Register RC J35/2484/06.2023 , VAT number RO 48786485, as the owner and administrator of the Site and provider of GirlsLoveTechno Service, who owns and runs the Site and GirlsLoveTechno Service. as the owner and administrator of the Site and provider of GirlsLoveTechno Service, who owns and runs the Site and GirlsLoveTechno Service.
Site: the online platform hosted at https://girlslovetechno.events/ (GirlsLoveTechno.events) and any of its subdomains; and/or the web url owned by the Organizers with whom GirlsLoveTechno has a legal agreement.
GirlsLoveTechno Service: set of functionalities and services made available by GirlsLoveTechno through the Site.
Organizer: a legal or physical person organizing events (musical, cultural, artistic, sports, conferences, exhibitions, etc.) to which access is based on a free or paid ticket.
Event: musical manifestation, cultural, sports, artistic, conference, exhibition, etc. open to the public, organized for relaxation, entertainment, leisure, cultural, scientific purposes, access to which is based on a ticket.
Account: the section of the Site consisting of an email address and a password that allows the User / Buyer to submit the Order and contains information about the Buyer’s User / Buyer and Buyer History on the Site (Orders, Tickets, etc.). The user is responsible and will ensure that all information entered in the creation of the Account is accurate, complete and up-to-date.
User: any natural person over the age of 16 or a legal person registered on the Site, who visits or accesses the Website or who wishes to use in any way or actually uses the GirlsLoveTechno Service or who by completing the account creation process, and has agreed to the site-specific clauses in the Terms and Conditions for Users section.
Buyer: Also named
Participant, may be any natural person over the age of 16 or any legal entity that makes an Account on the Site and performs an Order.
Order: An electronic document that acts as a form of communication between the Buyer / User and the Organizer through which the Buyer / User sends the Organizer through the Site its intention to purchase tickets from the Site.
Ticket: Unique alphanumeric code (barcode / QR) delivered and stored in electronic or printed form, which provides the holder with access to the event or services described by the Organizer.
Service Fee (Commission): is the fee charged by GirlsLoveTechno to the Beneficiary for the service provided. In exchange for buying and delivering tickets to events via the https://girlslovetechno.events/ platform and may be different from one event to another and may be a percentage, fixed or mixed (% + fixed amount).
Delivery Fee: is the price charged by GirlsLoveTechno by the Organizer for the ticket delivery method chosen by the Purchaser / User when placing an Order.
Payment Method Fee: represents the fee charged by SC PM CREATIVE SOLUTIONS S.R.L to the Beneficiary for the payment method chosen by the Purchaser / User when placing an order.
License: subject to the explicitly accepted Terms and Conditions of Use of the Service and your agreement to your account creation and compliance, we agree to give you access to the use of the site. Your access to the site is provided under the free, limited, non-exclusive, revocable license provided by SC PM CREATIVE SOLUTIONS S.R.L
Contract: is the distance contract concluded between the Organizer and the User / Purchaser, without the simultaneous physical presence of the Organizer and the User / Purchaser.
1 click Payment: the payment service provided by the integrated payment processor to the Site, made available to Clients, Users and / or Buyers through the Site for an online payment.
GirlsLoveTechno Network: the ticket distribution network whose sale is mediated by GirlsLoveTechno and includes the Site and physical points of sale that can be modified by GirlsLoveTechno at its own discretion.
- Buying tickets for events
Buying tickets will be done under the following conditions:
- GirlsLoveTechno , through its GirlsLoveTechno Service and the agreements settled with event organizers, is offering to sell tickets for a wide range of events for the registered users on the site, in return for paying these tickets.
- Tickets ordered or paid through the Site will be sent to the user on the registered email and will be found in the “My Tickets” section of the Site.
- No tickets will be sold to persons who have not made a prior order of tickets for the Event via the Site.
- No tickets will be sold to persons who did not provide proof of payment or who have not been accurate when completing the data entry form when registering on the Site.
- GirlsLoveTechno reserves the right to cancel orders that do not contain the correct information identifying recipients of services.
- According to the contracts with the event organizers through which GirlsLoveTechno offers the GirlsLoveTechno Service, additional processing fees for the payment or delivery method can occur and will be separately identified in ticket order details.
- Selected places are reserved upon confirmation of your payment.
- GirlsLoveTechno reserves the right to alter fares without public announcement in advance.
- The amounts shown are the final amounts.
Orders placed on the Site are confirmed by a registration e-mail received after the order has been completed. Tickets ordered are sent in PNG format by email after the order is completed. Upon successful completion of an online order, the buyer receives the purchased tickets (such as if he bought 4 tickets, receives an email with 4 PNG attachments).
- Payments and billing
The ordered tickets can be paid with the payment methods offered by the Organizer. The order, implicitly the ticket / tickets, can only be considered valid after the full payment has been made and received.
In accordance with Romanian OUG 28/1999, Article 2, point F, for activities for which receipts are made on fixed-rate vouchers printed in accordance with the law – access tickets to shows and other similar items – no fiscal receipt is issued.
For orders placed on behalf of a legal entity, tax invoices may be issued following a written request at Info@girlslovetechno.events The request must contain all the complete and correct data: the order number and full billing data (company name, VAT, Registered Office Number, Company Address, Delegate). The invoice is not issued by GirlsLoveTechno , but by the Organizer of the event on behalf of which we sell tickets. Receiving an invoice may take several days to one month or more.
- Payment methods
To purchase tickets, GirlsLoveTechno Service supports the following methods of payment:
- a) Payment by credit card
Payments through credit or debit cards are processed by MobilPay (SC Netopia SRL) or by EuPlatesc ( Euro Payment Services SRL), GirlsLoveTechno partners in processing the payments. Communication between client and payment processor is via a secure SSL connection, the data transmitted is encrypted. All your financial information will be processed solely by the payment processor. Payment processing will be done only in LEI. If the customer has the account in another currency, the amount will be automatically converted LEI, at the bank rate of the day.
- b) Payment through PayPal
The payment amount is calculated in euros using the Paypal course on the day of the order and includes a processing fee of up to 5% added over the ticket price listed separately in the payment summary before clicking on “Pay Now” on the Paypal platform .
- Usage of the tickets
Access to events will be made only after validation at the entrance of the ticket’s QR code, with the help of the GirlsLoveTechno scan app or by using the electronic portal of the GirlsLoveTechno Service. There are multiple ways of presenting QR code for validation:
- Electronic ticket received by email and printed on paper.
- Electronic ticket received by email and presented on your mobile device.
- Electronic ticket presented for mobile device, available in the ‘My Tickets’ link on Site;
- Printed ticket.
It is your duty to ensure the proper functioning of the mobile terminal and the existence and validity of the electronic ticket, Internet access, etc. Alternatively, if there is no possibility of presenting the electronic ticket, it is your duty to print the electronic ticket, so that the identification elements are visible (QR, show information).
If multiple tickets are purchased for an event, users will receive multiple unique QR codes which will show the number of tickets purchased.
By purchasing tickets on the Site, users agree to comply with the operating rules of the location where the event will take place and/or the rules for the event imposed by the organizer of the event, as they are published on the official website, Facebook page and / or any other electronic or printed information method. The organizer reserves the right to deny access to those individuals who do not comply with the operating rules of the location where the event will take place and / or event rules imposed by the organizer for the scheduled event.
GirlsLoveTechno does not grant any compensation if access was not allowed due to violation of any provision of the operating rules of the location where the event will take place and/or the access rules set by the event organizer for the scheduled event.
- Ticket return policy
GirlsLoveTechno as a ticketing company (not Event Organizer) that collects ticket value on behalf of third-party organizers, does not hold tickets for sale, can not be held responsible for returning money on purchased tickets, and is not required to return money for purchased tickets. GirlsLoveTechno will, however, make every effort to determine the ticket organizers to reimburse the amounts paid for the tickets purchased by the buyers.
As a consequence, the entire responsibility towards the users in connection with these events lies with the organizers of the shows. They assume full responsibility for ticket buyers for possible delays, delays, cancellations, or any other issues in connection with events whose tickets have been sold through GirlsLoveTechno .io for their inappropriate performance or under conditions other than those publicly disclosed by the organizer or those provided for by the relevant legislation, as well as any restrictions imposed on events of third parties involved in their organization or authorities.
7.1 Right of withdrawal
GirlsLoveTechno through the GirlsLoveTechno Service is an intermediary between event and show organizers and ticket buyers. As a consequence, buyers can not exercise their right of withdrawal under the provisions of Article 16 (l) of GEO No 34/144 on consumer rights in contracts concluded with professionals for the sale of tickets for shows or events sale or purchase of distance or off-premises tickets if the buyer made an order or from the sale or purchase contracts for distance or off-premises tickets within 14 calendar days of the date of entry into possession of the tickets, provided by the applicable law.
Ticket returns and / or refund requests for tickets ordered, paid, delivered and valid for a show or event to be held according to the scheduled schedule (date and time), location and participating artists and / or not had announced no changes to the original program (date and time), location change, or change / retirement artists originally announced as show / event participants.
7.2 Changes, cancellations, returns, organizational deficiencies
- a) GirlsLoveTechno does not assume responsibility for any delays, delays, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the organizer or state institutions (regarding the number of tickets that can be bought by a person or individual subject to legal restrictions, other restrictions), buyers having to contact the organizer of the event for further information.
- b) The organizer has the right to modify the event’s dates, the new information being announced by means of communication specific to the organizer.
- c) In the event of cancellation, delay or major program or distribution changes, GirlsLoveTechno reserves the right to inform ticket buyers of such changes. This information is a volunteer service of GirlsLoveTechno and can be done by mail or electronically, via email, sms, social media or GirlsLoveTechno.events
- d) For certain events, the organizer is free to refuse to cancel the ticket. The acquisition of tickets for shows is largely exempt from the right of withdrawal governed by OUG 34/2014.
- e) The return policy to be applied will be that of the organizer. In the event of an unfortunate cancellation of an event, you will be informed by email and the money will be returned according to the wishes of the event organizer. Unless the parties otherwise agree in writing, the return of the money shall be returned to the organizer of the event and may be made in fair play, as long as the causes invoked for return are exceptional (canceling the event)
- f) In the event that an event is canceled, please send your request in this respect to the contact address of the canceled event organizer. Organizer contact details are found attached to all events. In order to register the money request for purchased tickets, it is necessary to send an email to the event organizer with the subject ‘Return – order number – event name’ together with a copy of proof of payment for the order.
- g) GirlsLoveTechno will collaborate with the organizer of the event in question to reimburse the price paid for the tickets purchased by the buyer, but does not provide any guarantee to that effect and has no obligation to compensate the buyer for the ticket without prior agreement of the organizer of the event.
- h) The proceeds of the sold tickets are settled at specified intervals in the organizers ‘accounts in accordance with the contractual arrangements with them, therefore, if an event is canceled, GirlsLoveTechno can only make efforts to cause event organizers to return buyers’ money, using other pathways except legal ways.
- i) If the Organizer and GirlsLoveTechno have agreed in writing to return the Ticket equivalent by GirlsLoveTechno , the return shall be made no sooner than 7 days after the official cancellation notice of the event. GirlsLoveTechno will issue a communiqué through the specific channels of communication announcing buyers of specific return methods for e-tickets and / or printed tickets and refund methods of ticket equivalents based on the payment method chosen by the buyer at the time of purchase of the tickets . In the event that the Organizer does not return the amounts for the orders required for return to GirlsLoveTechno , legal actions initiated by the buyers will be made against the organizer, not the distributor, in this case GirlsLoveTechno .
- j) After returning, the tickets are automatically invalidated. Tickets that have been damaged or have not been purchased through the GirlsLoveTechno platform will not be accepted for return and refund of their equivalents.
- k) In order to remove any doubt, GirlsLoveTechno and the organizer of the event state that only the ticket price will be refunded (without any other fees, charges, costs, expenses incurred by the buyer upon purchase, including but not limited to courier, service charge, ticket issuance fee, administration fee, payment method costs, if applicable, etc.).
7.3 Loss / Theft of tickets
In case of loss or theft of online tickets, the buyer user is obliged to notify the organizer of this fact in order to replace the tickets. If the user fails to notify the organizer in good time, the Organizer or GirlsLoveTechno assumes no responsibility for the use of the tickets by another person, nor for the initial buyer’s failure to participate in the event on the basis of lost / stolen tickets. Under no circumstances can tickets be returned after the event has taken place.
- Processing of personal data
GirlsLoveTechno processes your personal data in accordance with applicable laws and Privacy Policy and Cookie Policy, which are an integral part of this set of Terms and Conditions for Users. Please review these documents for complete information about the processing of personal data by GirlsLoveTechno and how you can exercise your rights to protect your data.
GirlsLoveTechno can then send you an SMS or email promotional offers for other events you might be interested in. The purpose of these messages is a customer loyalty program. If you do not want to receive this information anymore, you can unsubscribe anytime from the newsletter or write to us Info@girlslovetechno.events to anonymize your data on GirlsLoveTechno Service.
- Intellectual Property
The materials and information accessible through the Site, the content and graphics of the Site, including but not limited to all textual content as well as the technical sources of all present and future services and facilities, except for when expressly mentioned by another owner, the sources of the pages as well as any other material transmitted in any form to and to the Users (by direct viewing on the site, through the newsletter etc.) belong to GirlsLoveTechno and its partners and represent the content of the Site.
The content of the Site, irrespective of where it is in the site and of whatever type, may be used exclusively for personal use. Any use of content by third parties for purposes other than personal use may be done only with the express, prior written consent of GirlsLoveTechno . It is forbidden to copy, retrieve, reproduce, publish, transmit, sell, partially distribute, completely or alter the content of this site or any part thereof made for purposes other than personal use, with the following exceptions:
- it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 2 paragraphs). Specification of the source of information taken is mandatory, in the following form: (Source: GirlsLoveTechno )
- Links to the Site are allowed, and the specification of the source of the information will be made after each link or end of the article as follows: ‘Information courtesy of GirlsLoveTechno .
GirlsLoveTechno reserves the right to bring to court any person and / or entity violating the above provisions in any way. Requests for use of the content of the site for any purpose other than personal use may be made at the following email address: Info@girlslovetechno.events Any person who delivers in any way information or material to the site assumes no obligation whatsoever to prejudice in any way the copyright that a third party may invoke in relation to the materials and information transmitted in any way to the site, persons who submit in any way information or material understand and accept that violation in any way of this obligation can not in any way engage GirlsLoveTechno liability, but only the liability of those persons.
- Data traffic
Data traffic associated with the use of the Site is charged according to the Tariff Plan of the User’s Mobile Operator.
Limitation of liability
GirlsLoveTechno is not responsible in any way, and does not bear any responsibility for the card processing service.
GirlsLoveTechno is not responsible for any error and / or fraud arising out of or in connection with this service. However, although payment services are provided and guided entirely and independently by our suppliers, GirlsLoveTechno will take all reasonable steps to limit as much as possible the risk of these errors and / or fraud.
GirlsLoveTechno assumes no obligation and does not warrant by default or expressly for the content provided by its partners or by the Users of the Site. GirlsLoveTechno will do its utmost to ensure accuracy and trust in the Site and will attempt to correct errors and omissions as quickly as possible. However, GirlsLoveTechno is not responsible for any inaccuracies, errors or omissions in the information provided by Users.
Exclusively, Site Users agree to waive liability on GirlsLoveTechno for any judicial or extrajudicial action arising out of the use of the Site incorrectly or fraudulently.
In the event of a case of force majeure, GirlsLoveTechno and / or its operators, directors, employees, branches, subsidiaries and their representatives are totally relieved of their liability. Cases of force majeure include, but are not limited to, GirlsLoveTechno technical equipment malfunctions, lack of Internet connection, lack of phone connections, computer viruses, unauthorized access to Site systems, operating errors, strike, war, etc
Users shall waive claims, claims, actions, charges, losses, damages, costs (including, without limitation, lawyers’ fees), costs, judgments, decisions, fines, adjustments or other obligations arising out of or related to any other action User in connection with the use of the GirlsLoveTechno Service or any other aspect related to the GirlsLoveTechno Service.
- Modification of the Terms and Conditions
GirlsLoveTechno has the right to unilaterally modify the Terms and Conditions for Users at any time as well as any other relevant policies. The use of the Site in any way or of the GirlsLoveTechno Service, after changing the Terms and Conditions, represents the User’s acceptance of the changes made. The modified Terms and Conditions will apply to any order / transaction from the date of the change.
- Applicable law. litigation
The rights and obligations of Site users and GirlsLoveTechno , as set forth in the General Terms and Conditions for Users, as well as any legal effects that the Terms and Conditions will produce, shall be construed in accordance with and governed by applicable Romanian law. Any dispute arising out of or in connection with the Terms and Conditions will be settled amicably. In case of impossibility to reach an agreement, the litigation will be settled by the competent Romanian court within the territorial jurisdiction of the municipality of Bucharest.
Payments
Credit / Debit card
After you placed the order, you will be redirected to a secured payment page provided by the payment processing company, where you will submit info about your card. There are no payment fees associated when paying with your card. The card payment service is provided by MobilPay (Netopia Srl) or by EuPlatesc (Euro Payment Services SRL).
Delivery methods
Mobile tickets (e-ticket)
After a successful order payment, the tickets will be delivered automatically on the customer’s email. The tickets are electronic and they contain a unique QR code and info about the event. We recommend that you show your ticket at the entrance directly from your electronic devices’ display.
Cookie Policy
This Cookie Policy applies to all users of the website of the online store www.girlslovetechno.events.
A cookie is a small file, a special text, often coded, sent by a server to a web browser and then sent back (unmodified) by the browser, each time it accesses that server. The cookie is installed through the request issued by a web server to a browser (eg: Safari, Internet Explorer, Chrome, Mozilla) and is completely “passive” (it does not contain software programs, viruses or spyware and cannot access the information on the user’s hard drive). Cookies are used for authentication as well as for tracking user behavior; typical applications are remembering user preferences and implementing the “shopping cart” system.
These files make it possible to recognize the user’s terminal and present the content in a relevant way, adapted to the user’s preferences. Cookies provide users with a pleasant browsing experience and support Girls Love Techno Events efforts to provide comfortable services to users: eg: – online privacy preferences and shopping cart history. They are also used in the preparation of anonymous aggregated statistics that help to understand how a user benefits from www.girlslovetechno.events offers, allowing to improve the structure and content but excluding the personal identification of the user.
A visit to www.lunar-laboratories.com may place: Site Performance Cookies, Visitor Analysis Cookies, Geotargetting Cookies, Registration Cookies, Advertising Cookies or Cookies -s of advertising providers.
Personal data collected through the use of Cookies can only be collected to facilitate certain functionalities for the user and are encrypted in a way that makes it impossible for unauthorized persons to access them. In general, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed in such a way that the automatic administration of Cookies is blocked by the web browser or the user is informed each time cookies are sent to his terminal.
Detailed information about the possibilities and ways to manage Cookies can be found in the settings area of the application (web browser). Limiting the use of Cookies may affect certain functionalities of www.lunar-laboratories.com. Cookies are central to the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Refusing or disabling cookies may make some sites unusable. Due to their flexibility and the fact that most of the most visited and largest sites use cookies, they are almost unavoidable; disabling cookies will not allow the user access to the most widespread and used sites including Youtube, Gmail, Yahoo, etc.
Examples of important uses of cookies:
Content and services tailored to user preferences – categories of products and services.
Access tailored to user interests – password retention.
Retention of child protection filters regarding Internet content (family mode options, safe search functions).
Measurement, optimization and analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (eg through search engines, directly, from other websites- uri etc). The websites carry out these analyzes of their use in order to improve the sites for the benefit of the users.
Cookies are NOT viruses and use plain text formats; they are not made up of pieces of code so they cannot be executed or auto-run. therefore, they cannot be duplicated or replicated to other networks to run or replicate again. Since they cannot perform these functions, they cannot be considered viruses.
Since cookies can be used for negative purposes because they store information about the preferences and browsing history of users, both on a particular site and on several other sites, being used as a form of Spyware (spying on consumer activity), many anti-spyware products consistently mark cookies for deletion during anti-virus/anti-spyware deletion/scanning procedures.
In general, browsers have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.
Since identity protection is very valuable and represents the right of every internet user, it is advisable to know what possible problems cookies can create. Because through them information is constantly transmitted in both directions between the browser and the website, if an attacker or unauthorized person intervenes during data transmission, the information contained in the cookie can be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (eg an unsecured WiFi network). Other cookie-based attacks involve missetting cookies on servers.
It is very important for the User to choose the most appropriate method of personal information protection and to:
Customize your browser’s cookie settings to reflect a comfortable level of cookie security for you.
Set long expiration periods for storing browsing history and personal access data.
Consider setting your browser to delete individual browsing data each time you close your browser. This is an option to access websites that place cookies and delete any visit information when you close the browsing session.
Install and constantly update antispyware applications.
For any additional questions about how cookies are used through this website, please contact us at: info@girlslovetechno.events
By continuing browsing or closing this window, you accept the use of cookies.
How do I buy tickets?
Step 1 – Select ticket category – Search for the event you like to attend then select the ticket categories you intend to buy.
Step 2 – View order summary – Before you proceed to pay the order, you will see a summary of the selected ticket category (number, price, ticketing commission), select the preferred payment and delivery method.
Step 3 – Paying the order – After you place the order you will be redirected to the secure payment page where clear instructions will guide you to finish the payment. Depending on the payment method you chose, you will have a limited time to pay the order. If the order is not paid in that time span, the order will be voided automatically and the tickets will be redistributed for sale.
Step 4 – Order confirmation – If the order has been paid successfully, the confirmation page will show up alongside details about the order and a link to the My Tickets section where the tickets are saved.
Step 5 – Receiving the confirmation email – After step 4, you will receive an email with a custom message from the event organizer and the mobile tickets attached to the email.
Questions related to billing/orders/tickets
- How do I proceed an invoice?
Please send us an email at Info@girlslovetechno.events which contains the order number (you can find the orders placed here) and the billing details.
FutureTrip through FutureTrip Service is an intermediary between event/show organizers and ticket buyers and does not hold tickets for sale. The tax invoice is not issued by FutureTrip , but by the event organizer on whose behalf we sell tickets. We mention that we make every effort to have the invoice issued by the organizer as soon as possible, but receiving the invoice can take from a few days to a month or even longer.
- Where can I find the orders placed?
The placed orders can be found in the My Orders section.
- Why is my order canceled?
Once you have selected the desired number of tickets and added them to the cart, you have 20 minutes to make a successful payment.
If the payment at the first attempt has not been successfully completed, you have the possibility from the order page to retry the payment, using another payment method.
If the payment has not been made successfully within 20 minutes, the order is canceled automatically and the reserved tickets are reallocated for sale.
- How do I receive the purchased ticket?
When the order has been confirmed, you will automatically receive:
– Your ticket, eTicket version, at the email address your account is created (if you chose to log in with Facebook you will receive the tickets at the email address you log into Facebook.).
– Electronic ticket in the ‘My Tickets’ section. If you no longer have access to the email address where the tickets arrived, you can send the purchased tickets to another address using the “Send Email” option in the My Tickets section.
- My ticket is by another name. It’s a problem?
The name on the ticket can be edited from the My Tickets section. In certain situations, the organizer may block this editing option and you will need to contact the organizer directly to receive the name change agreement on the ticket.
- What if I accidentally deleted or lost the email containing the tickets?
All your tickets are available permanently, after logging in, in the ‘My Tickets‘ section of the website and you can send them again by email.
- What is the ‘My Tickets’ section?
It is the section of your account where you can find the history of your tickets, edit the names on the tickets ordered and send them to other people, by entering the email address.
Event-related questions
- The event at which I bought tickets was canceled. How do I get my money back?
FutureTrip through the FutureTrip Service, as a ticketing company (and not an event organizer), that collects ticket value on behalf of third party organizers, does not own the tickets for sale, cannot be held responsible for returning money on purchased tickets and is under no obligation to return the money for tickets purchased. FutureTrip will, however, make every effort to determine the event organizers to refund the sums paid for the tickets purchased by buyers. As a consequence, the entire responsibility to the users regarding the respective events lies with the event organizers.
You can check the return policy applied by FutureTrip here:
- I can’t get to the event anymore, what do I do?
Each organizer who sells tickets through the FutureTrip Service has a refund policy. If an organizer allows the return of the tickets, please send us an email to Info@girlslovetechno.events containing the order number for which you want to return.
- How is the ticket validation done at the event?
The validation of the tickets will be done at the entrance where the event takes place, by scanning the QR code on the ticket. In order to have access to the event it is necessary to present at the entrance one of the following ticket options:
- electronic ticket – from your smartphone, you can save it in the photo library or click on ‘My tickets’ when you are logged on to www.girlslovetechno.events
- the printed ticket – from the email
The QR code of the ticket can be presented on any type of media, as long as it is identifiable. However, we recommend that you save the paper and present it directly from your mobile phone.
Account questions
- How can I register on the Site?
To create your FutureTrip account, you must click on the “Create your account” button in the menu. In the window that will open you can quickly login with your Facebook / Google account. Alternatively, you can create your account based on your email address and password.
- Why do I need an account?
The account is required, first of all, to buy tickets. We respect your privacy and guarantee that your personal data will not be sold or transferred in any form to other entities. Your account is useful for viewing purchased tickets, for editing ticket names or for sending them to others.
- What can I do if I forget my password?
If you forgot your password, you can retrieve it in the email address of your account by clicking the ‘Forgot password’ button. from the login form.
- How do I change the email address / phone number associated with the FutureTrip account?
You can edit this information using the Edit Profile option.
Questions regarding payment
- How can I pay?
You can check here – the payment methods available through the FutureTrip Service.
Attention: Not all payment methods are available at the events listed on the Site. Each organizer who sells tickets on the Site can choose the payment and delivery methods available at the listed event.
- Is the payment safe?
Online payment is made completely safe, through the payment processors accredited MobilPay (Sc Netopia Srl) and / or EuPlatesc (Sc Euro Payment Services Srl) using the latest PCI DSS security standards. As an extra security measure, all operations are carried out in the 3D Secure system, a secure environment, VISA and MasterCard certified, which protects the confidentiality of the data.
- What is 3D Secure code?
3D Secure has emerged as a response to the need to develop means to verify if a person making an Internet payment is the actual card holder.
For every online transaction, you receive a unique and dynamic password on your mobile phone. This is only valid for 10 minutes and you are sure that you are only using the card.
The unique password sent by SMS assures you full confidence in this way of buying goods and services from the Internet, eliminating the risk of fraud made by copying payment information or by randomly generating card numbers and using them later on the Internet.
If you did not receive a 3D Secure password on your phone, you must update the phone number associated with your bank account by contacting the card issuing bank.
- What happens if the payment fails?
If the payment is not successful, the order remains valid for another 20 minutes, during which time you can retry the payment using another payment method.
After 20 minutes, the order will be canceled automatically and the reserved tickets will be reallocated for sale. In this case, you will need to place a new order in order to purchase tickets.
- How can I buy tickets?
Following the steps here:
- What is the service fee?
The service fee is a useful service for the payment of the FutureTrip platform. Depending on the decision of the organizer, this fee may be included in the use of the ticket or transferred to the client.
- How do I verify that the value of the Vodafone or Orange invoice has been adjusted in the event of a cancellation?
The amount of the canceled transaction will be found on the telephone operator’s invoice. If the cancellation was made after the date you receive the invoice, the adjustment will be found on the next invoice.
Other questions
I’m an event organizer. How can I sell tickets through GirlsLoveTechno?
Send an email to Info@girlslovetechno.events and we will get back to you as soon as possible.
The answer to my question is not listed here. How can I contact you?
You can send us your questions to Info@girlslovetechno.events (response time: 2 business day)
Refund policy
Girls Love Techno is a ticketing company (not Event Organizer) that collects ticket value on behalf of third-party organizers, does not hold tickets for sale, can not be held responsible for returning money on purchased tickets, and is not required to return money for purchased tickets. Girls Love Techno will, however, make every effort to determine the ticket organizers to reimburse the amounts paid for the tickets purchased by the buyers.
As a consequence, the entire responsibility towards the users in connection with these events lies with the organizers of the shows. They assume full responsibility for ticket buyers for possible delays, delays, cancellations, or any other issues in connection with events whose tickets have been sold through Girls Love Techno for their inappropriate performance or under conditions other than those publicly disclosed by the organizer or those provided for by the relevant legislation, as well as any restrictions imposed on events of third parties involved in their organization or authorities.
7.1 Right of withdrawal
Girls Love Techno through the Girls Love Techno Service is an intermediary between event and show organizers and ticket buyers. As a consequence, buyers can not exercise their right of withdrawal under the provisions of Article 16 (l) of GEO No 34/144 on consumer rights in contracts concluded with professionals for the sale of tickets for shows or events sale or purchase of distance or off-premises tickets if the buyer made an order or from the sale or purchase contracts for distance or off-premises tickets within 14 calendar days of the date of entry into possession of the tickets, provided by the applicable law.
Ticket returns and / or refund requests for tickets ordered, paid, delivered and valid for a show or event to be held according to the scheduled schedule (date and time), location and participating artists and / or not had announced no changes to the original program (date and time), location change, or change / retirement artists originally announced as show / event participants.
7.2 Changes, cancellations, returns, organizational deficiencies
- a) Girls Love Techno does not assume responsibility for any delays, delays, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the organizer or state institutions (regarding the number of tickets that can be bought by a person or individual subject to legal restrictions, other restrictions), buyers having to contact the organizer of the event for further information.
- b) The organizer has the right to modify the event’s dates, the new information being announced by means of communication specific to the organizer.
- c) In the event of cancellation, delay or major program or distribution changes, Girls Love Techno reserves the right to inform ticket buyers of such changes. This information is a volunteer service of Girls Love Techno and can be done by mail or electronically, via email, sms, social media. d) For certain events, the organizer is free to refuse to cancel the ticket. The acquisition of tickets for shows is largely exempt from the right of withdrawal governed by Romanian OUG 34/2014.
- e) The return policy to be applied will be that of the organizer. In the event of an unfortunate cancellation of an event, you will be informed by email and the money will be returned according to the wishes of the event organizer. Unless the parties otherwise agree in writing, the return of the money shall be returned to the organizer of the event and may be made in fair play, as long as the causes invoked for return are exceptional (canceling the event).
- f) In the event that an event is canceled, please send your request in this respect to the contact address of the canceled event organizer. Organizer contact details are found attached to all events. In order to register the money request for purchased tickets, it is necessary to send an email to the event organizer with the subject ‘Return – order number – event name’ together with a copy of proof of payment for the order.
- g) Girls Love Techno will collaborate with the organizer of the event in question to reimburse the price paid for the tickets purchased by the buyer, but does not provide any guarantee to that effect and has no obligation to compensate the buyer for the ticket without prior agreement of the organizer of the event.
- h) The proceeds of the sold tickets are settled at specified intervals in the organizers ‘accounts in accordance with the contractual arrangements with them, therefore, if an event is canceled, Girls Love Techno can only make efforts to cause event organizers to return buyers’ money, use other pathways except legal ways.
- i) If the Organizer and Girls Love Techno have agreed in writing to return the Ticket equivalent by Girls Love Techno , the return shall be made no sooner than 7 days after the official cancellation notice of the event. Girls Love Techno will issue a communiqué through the specific channels of communication announcing buyers of specific return methods for e-tickets and / or printed tickets and refund methods of ticket equivalents based on the payment method chosen by the buyer at the time of purchase of the tickets . In the event that the Organizer does not return the amounts for the orders required for return to Girls Love Techno , legal actions initiated by the buyers will be made against the organizer, not the distributor, in this caseGirls Love Techno.
- j) After returning, the tickets are automatically invalidated. Tickets that have been damaged or have not been purchased through the Girls Love Techno platform will not be accepted for return and refund of their equivalents.
- k) In order to remove any doubt,Girls Love Techno and the organizer of the event state that only the ticket price will be refunded (without any other fees, charges, costs, expenses incurred by the buyer upon purchase, including but not limited to courier, service charge, ticket issuance fee, administration fee, payment method costs, if applicable, etc.).
7.3 Loss / Theft of tickets
In case of loss or theft of online tickets, the buyer user is obliged to notify the organizer of this fact in order to replace the tickets. If the user fails to notify the organizer in good time, the Organizer or GirlsLoveTechno assumes no responsibility for the use of the tickets by another person, nor for the initial buyer’s failure to participate in the event on the basis of lost / stolen tickets. Under no circumstances can tickets be returned after the event has taken place.
The refund policy is an integral part of the Terms & Conditions for Users and the content and be consulted here.